Evaluation Authorization

  • Micronics Data Recovery will perform a media evaluation/assessment to provide client with an estimate for recovery costs. This assessment is free of charge (applies only to Standard recovery jobs) and any work beyond this evaluation will not be performed without first obtaining explicit client approval.

Confidentiality

  • Micronics agrees to non-disclosure of any and all information supplied or recovered for client. All employees or agents of Micronics are subject to non-disclosure confidentiality agreements.

Client Rights

  • All data/information/property sent to Micronics is solely owned by the client or representing agent of the client.

Liability

  • Data Recovery is not guaranteed.
  • Micronics Data Recovery will not be held liable for any claims regarding the physical functioning/condition of Storage media/equipment sent to Micronics in functioning or non-functioning condition.
  • Micronics assumes no liability for damage to clients’ data and or property while performing data recovery procedures. Any liability including negligence by Micronics will only affect the price of the data recovery services rendered.
  • Micronics Data Recovery, its employees and affiliates may transport client media/equipment/data to, from and between their facilities.
  • Any computer, media, property left with Micronics unclaimed for 30 days, will be disposed of. Recovered client data will be stored for 15 days subsequent to recovery. At which time, Micronics shall have no liability to the client or their representative.
  • Micronics will not be liable for any damages or losses caused by an outsourced shipping/courier service used by the client or Micronics.
  • Client is aware of the risks involved with data recovery. Property damage may occur during the data recovery process. Client accepts these inherent risks in the recovery process, therefore Micronics will not be held liable for any such damages caused by this process.

Time Frame:

  • 1-7 days in case of Logical part. 1-15 days in case of logical part + missing physical head reading issue, 1-30 days in case of donor parts is not available in local market . Time would be unclear if there were any technological limitations and parts were unavailable.

Payment

  • Payment is due in full upon completion & successful recovery. Micronics will not release client’s data until payment is made unless otherwise arranged by Micronics management.
  • If no data is recovered by Micronics , client will not be charged per Micronics No Data Recovered, No Charge Policy (This excludes any parts fee and attempt fee charges for “High Priority” or “RAID” jobs).
  • Client remedies for unsatisfactory work shall be, at Micronics option, partial or full refund of client service charge. if data is not access or not recovered as per mentioned folder/ files list . 
  • Client is financially responsible for all shipping costs, custom duties and taxes to and from Micronics Data Recovery.
  • We accept VISA, MasterCard, cheque, wire transfer, NEFT//RTGS/IMPS, Cash are also welcomed.

Refund Policy 

  • If a refund is required, we will initiate a refund within 3-4 working days after the case is closed. We need 3–4 working days to fulfill our account process.
  • We will refund by NEFT bank account or online reverse online payment gateway.
  • We do not refund any UPI like Gpay, PhonePe, or Paytm.
  • We will deduct our process charges of 2% or lab charges of 500/- Rs, whichever is higher if a refund is required. 
  • In the case of tempered media, we will charge attempt or donor parts charges for advance payment under non-refundable conditions.
  • If data is partially recovered and the client does not accept the data, the Advance Parts payment is non-refundable.
  • If the client cancels the task within the time frame, the advance parts payment will not be refundable.

Shipping ,Return, Cancellations  Policy 

  • Micronics will not be liable for any damages or losses caused by an outsourced shipping/courier service used by the client or Micronics.
  • Any computer, media, property left with Micronics unclaimed for 30 days, will be disposed of. Recovered client data will be stored for 15 days subsequent to recovery. At which time, Micronics shall have no liability to the client or their representative.
  • Micronics Data Recovery, its employees and affiliates may transport client media/equipment/data to, from and between their facilities. 
  • If the client doesn’t claim or respond to the provided email or call within 30 days, any cancelled or unclaimed media will be disposed of. 

Media and Data Destroy policy 

  • After 30 days, any computer, media, or other item that remains unclaimed at Micronics will be disposed of. After recovery, recovered client data will be kept for a period of fifteen days. At that point, Micronics won’t be accountable to the client or their agent. 
  • The policy on returning media varies depending on the case. Returnable or non-returnable policies must be mentioned in every quotation and contract agreement prior to starting the task.

Additional charges policy 

  • If the customer does not claim the recovered data within 15 days, we will charge an additional 3000/-Rs every 500GB of data stored in our safe storage upon week request.If the data size exceeds 500GB, we will also provide a customized quote.

Data storage policy 

  • After the recovery process is finished, Micronics has fifteen days to safely store the client’s recovered data.
  • Data will be kept for seven days after client delivery, without previous warning to the customer. When this time has passed, will destroyed clients data from the Micronics storage.

Warranty

  • Although most leading manufacturers will accept hard drives worked on and opened by Micronics, manufacturer warranty is not guaranteed. Micronics does not guarantee clients’ drive to be accepted by all manufacturers and any warranty discrepancies will be dealt between manufacturer and client. Micronics holds no responsibility in honoring clients’ manufacturer warranties